Privacy Policy

Medical Waste Disposal is responsible for personal information handled through medicalwastedisposal.co.uk. Our contact details are set out below.

This Privacy Policy explains how personal information is handled through the Medical Waste Disposal website at medicalwastedisposal.co.uk. It covers website enquiries, telephone and email contact, live chat, website analytics and the Medical Waste Reference Finder.

1. Information we collect

When you submit a website enquiry, we collect the information you provide, including:

• Your name and organisation.
• Your email address and telephone number.
• Your postcode.
• The medical waste service you select.
• Your message and any additional information you choose to include.
• Your response to the contact-consent checkbox.

Your enquiry might concern clinical waste, sharps, pharmaceutical waste, infectious waste, offensive waste or another healthcare waste stream. Please include information relevant to your enquiry and avoid submitting patient names, medical records or other unnecessary personal health information.

When you contact us by telephone or email, we may also retain the contact details, correspondence and information needed to deal with your request.

2. Live chat

Our website uses ChatboxLive to provide live chat. Chat loads when you choose to open it. If you use this service, we may collect the contact details you provide, your chat messages and information about the page from which you contacted us. ChatboxLive uses browser storage to retain visitor information, supplied contact details, consent information and invitation preferences. A message draft can be retained for the browser session. After you begin a chat, text you type but have not sent may also be transmitted to the chat operator.

Operators can respond to messages, and chat transcripts may be handled internally to review and follow up enquiries.

3. How we use your information

We use information provided through the website to:

• Review and respond to enquiries about medical waste collection and disposal services.
• Understand the waste stream, location and collection requirements described in your enquiry.
• Contact you about your request.
• Where appropriate, share relevant enquiry information with suitable independent suppliers who may be able to assess the requested service.
• Maintain enquiry records and correspondence.
• Operate, maintain and protect the website and its communications systems.
• Understand website use through optional analytics where the appropriate consent has been given.

Submitting an enquiry does not automatically create a booking, arrange a collection or establish a service contract.

Our lawful bases

We rely on legitimate interests to respond to enquiries, discuss relevant supplier introductions, keep related correspondence and chat records, and operate and protect this website. Those interests are providing the information and contact you request, managing enquiries and maintaining a working, secure website.

Optional Google Analytics and first-party website and enquiry-form analytics rely on your consent. You can withdraw that consent using Cookie settings in the footer. Where we must retain records to meet a legal obligation, we rely on that obligation. The contact checkbox records your agreement to be contacted about your request; it is not consent to unrelated marketing.

4. How enquiries are handled and shared

Website enquiries are held in private records and handled through our internal enquiry handling arrangements. Enquiry information is also communicated through Brevo email services and received through Google Workspace.

Enquiries are reviewed before any decision is made about sharing them with a suitable independent supplier. They are not automatically distributed to suppliers.

Where an introduction is appropriate, we may share relevant contact details, service requirements, postcode and enquiry information with a supplier so that it can consider the work and contact you about it.

Independent suppliers are responsible for their own handling of personal information when dealing with an enquiry or providing services. You can ask a supplier about its privacy arrangements before proceeding.

5. Technical service providers

We use technical services to support the website, communications and enquiry handling. These include website hosting and security services, Brevo, Google Workspace and ChatboxLive.

These services may process information as necessary to perform their functions. Website hosting is located in the United States, and Google services may process information outside the UK. Other service providers may also involve international processing. You can contact us using the details below to request further information about international processing arrangements. Personal information may also be disclosed where required by law or to establish, exercise or defend legal claims.

6. Website analytics and cookies

We use Google Tag Manager to manage website tags. Google Analytics 4 is used only where you have agreed to optional analytics cookies.

Analytics information helps us understand website visits, page use and how visitors interact with the website. Optional analytics is not required to browse the site or submit an enquiry.

You can accept, reject or change your optional cookie preferences through the cookie controls. Details are provided in our Cookie Policy.

7. Medical Waste Reference Finder

The Medical Waste Reference Finder allows you to search official references, filter results, build a shortlist, export a CSV file and print selected information.

Searches, filters and shortlists remain within your browser tab. The tool does not create an account or store your shortlist on our server. Exporting or printing information is a separate action you choose to take.

If you separately decide to send a website enquiry, the information you submit through that enquiry is handled as described in this policy.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing correspondence, maintaining relevant business records and meeting applicable legal obligations.

Retention depends on the nature of the information, whether an enquiry leads to further correspondence or a supplier introduction, and whether records are needed for a legitimate business or legal purpose. Information is reviewed against those needs rather than being kept indefinitely. Records of consent-dependent first-party website activity and form analytics are deleted after 90 days under the current analytics retention process. This does not establish a 90-day retention period for enquiries, email correspondence, chat transcripts or backups.

Cookie durations are explained separately in our Cookie Policy.

9. Your data protection rights

Depending on the circumstances and the applicable law, you may have the right to:

• Request access to personal information held about you.
• Ask for inaccurate information to be corrected.
• Request deletion of information.
• Ask for processing to be restricted.
• Object to certain uses of your information.
• Request data portability where that right applies.
• Withdraw consent where processing relies on consent.

You can object to processing based on legitimate interests where that right applies. You can also change your optional analytics consent through the website’s cookie settings.

Some rights are subject to legal conditions and exceptions. To make a request, contact us using the details below.

10. Contact us about privacy

For privacy questions or requests concerning information submitted through this website, contact:

Medical Waste Disposal
Suite 114b Business First
Davyfield Road
Blackburn
Lancashire BB1 2QY

Email: info@medicalwastedisposal.co.uk
Telephone: 0333 533 0162

You may also contact us through our Contact page.

11. Complaints

If you are concerned about how your information has been handled, please contact us so that we can consider your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK’s independent data protection regulator. Information about making a complaint is available at ico.org.uk/make-a-complaint/.

12. Changes to this policy

We may update this Privacy Policy when our website, services or information-handling arrangements change. The current version will be published on this page.

Enquiry form analytics

Where you allow optional analytics, we record website page visits and how enquiry forms are used, including when a form is started and progress through its fields. These records can include the name, organisation, email address and telephone number entered when a form is submitted or left unfinished. They help us understand and improve the enquiry process. The free-text enquiry message is not collected through this form analytics. This analytics activity stops if you reject or withdraw optional analytics consent. You can change your analytics choice using Cookie settings in the footer.